Support


Technical Support

The first level of technical support is provided through your local support channels.


Fire Applications Help Desk

behaveplus-faq-graphic Prior to contacting the Fire Applications Help Desk, please review the Frequently Asked Questions [PDF] and Known Bugs [PDF] documents.

Primary user support for BehavePlus installation and use is provided by the USDA Forest Service Fire and Aviation Interagency Incident Applications (IIA) HelpDesk.

The IIA HelpDesk is available for help with software issues only and cannot answer fire behavior questions.

BehavePlus Team

Technical Support

Agency Staff

Faith Ann Heinsch – Development Lead
USDA Forest Service contractor
S&K Global Solutions
Email: faheinsch@fs.fed.us
Phone: (406) 829-7342

Pat Andrews – Program Manager
USDA Forest Service (retired)

Support Staff

Collin Bevins
Systems for Environmental Management

Deb Tirmenstein
RTL Networks

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