The need for modern technology in wildland fire management grows every day with each new incident. Keeping up with new technology advances as well as providing a portable, solid, yet adaptive and responsive information technology (IT) network at the incident command post can be challenging, especially in remote environments. Although IT support is critical to the success of incident management teams in supporting firefighters on the ground, the role of an IT support specialist (ITSS) can go unnoticed unless technology issues or problems arise.