Support

Technical Support

The first level of technical support is provided through your local support channels.

Fire Applications Help Desk

BehavePlus FAQ Graphic Prior to contacting the Fire Applications Help Desk, please review the Frequently Asked Questions [PDF] and Known Bugs [PDF] documents.

Version 5.0.5

Primary user support for BehavePlus installation and use is provided by the USDA Forest Service Fire and Aviation Interagency Incident Applications (IIA) HelpDesk.

The IIA HelpDesk is available for help with software issues only and cannot answer fire behavior questions.


Version 6.0 Beta

Primary user support for the Beta release is provided by the Fire, Fuel and Smoke Sciences Program.

 

BehavePlus Team

 

 

Technical Support

 

 

Agency Staff

 

Faith Ann Heinsch – Development Lead
USDA Forest Service contractor
S&K Global Solutions
Email: faheinsch@fs.fed.us
Phone: (406) 829-7342

Pat Andrews – Program Manager
USDA Forest Service (retired)

 

Support Staff

 

Collin Bevins
Systems for Environmental Management

Deb Tirmenstein
Synergy Staffing