Please make sure to provide your full name and your username if you have it. Be sure to let the helpdesk know that you are an admitted student and already have an assigned username and password but you have forgotten or lost it.
Who should I contact if I did not receive my username and password from the University of Idaho Helpdesk Tracking System?
It takes approximately 2-4 business days for the NIFTT helpdesk and the University of Idaho Helpdesk to process your training request form. Please wait at least 4 days before contacting the NIFTT helpdesk.
There are a few reasons why you may not receive your username and password. The most common is that the University of Idaho helpdesk did send you an email with your username and password, but your email account placed it in your junk mail or you deleted it on accident because you thought it was junk mail. Your username and password will come in an email from the University of Idaho Helpdesk Tracking System and the subject line will contain the following "[Interagency Wildland Fire On-line Training (Your Name, Your email address) date". Another cause may be that you filled out the training request form incorrectly or never submitted the form on the webpage www.niftt.gov. If you filled out your form incorrectly it was not submitted and an error message will appear directing you to the lines in the form that were incomplete.
What can I do if I am having problems loading or viewing the lessons?
There are a few reasons for this problem and therefore a few possible fixes:
You might have a very slow Internet connection and it might take a while to load; either wait for the lesson to load or load it onto a computer that has a faster Internet connection.
